Training can be provided to end user customers, OEM partners and distribution partners to establish and maintain high levels of technical competence. Our technical training courses can be delivered from one of our training centers around the world or at your location. Training is available in the form of standard or custom courses tailored to your requirements in a variety of languages. Technical instruction is given on service methodologies and practices for Talaris and third party manufactured systems. Your organization can then carry out maintenance services on your own or a client/partner’s systems.
Talaris also provides train-the-trainer courses specific to cash and transaction processing systems. Your trainer can then coach the skills and techniques to other departments within your organization, cascading technical and operator training.
Multi-level technical support
Technical support can be delivered on all Talaris and third party systems through a variety of delivery mechanisms including telephone, e-mail, Internet and other conventional communication methods. We have technical experts who can provide a high level of system understanding, enabling you to draw upon our knowledge pool without developing this resource in-house.
Our trained professionals are focused on minimizing the inconvenience and cost of downtime caused by system unavailability.
Talaris offers local support with flexible operating hours through the year to meet your needs. We are able to provide customers round-the-clock support using our worldwide technical infrastructure.
Call management
Talaris provides one point of contact for all your service inquiries. We will provide you with fast and immediate qualification of your problem as well online information on the status of your query. Our call management system also prioritizes your issues in accordance to that of your problem severity so that the best performance of your organization is achieved.
Help desk
Our trained professionals can resolve problems without requiring a site call by a technician, minimizing downtime of your system and improving your level of customer service. Utilizing our help desk service also allows for pre-diagnosis of the problem so that on-site visits are most effective and up-time is maximized. We can also monitor performance remotely and pro-actively correct actions.